What payment methods do you accept?

We accept credit/debit cards, ACH transfers, and money orders.

When is rent due?

Rent is due on the first of each month. Payments made after the 5th will incur a late fee.

How can I view my payment history?

Your payment history is accessible in the tenant portal under the Statement section.

What happens if I miss my rent payment? If you miss your payment, please contact us to discuss options.

Late fees will be applied after the 5th and if the balance is not paid in full an additional late fee will be applied after the 15th.

Is there a fee for using a credit card?

Yes, a processing fee of 3.15% may apply for card payments only, ACH payments are processed for free (Account and Routing Number).

Can I set up recurring payments?

Yes, you can set up recurring payments by filling out our auto-pay form through this link: https://wkf.ms/3N23GPS.

What should I do if my payment is declined?

Ensure your payment information is accurate and up to date, check your bank account for available funds and try again. If the issue persists, contact your bank. Please be aware that a declined fee of $45 will be posted automatically to your ledger every declined payment transaction.

How will I be notified if my rent is late?

You will receive an email, call and/or text reminder if your rent is not received by the due date. Rent reminders will not stop until the balance is paid in full, even if you’ve made a special arrangements with the office.

Can I pay my rent early?

Yes, you can pay your rent early through the tenant portal. Please keep in mind that your automatic payment will still be processed on the authorized payment date unless changes are requested. If you wish to cancel or modify a recurring payment, you must submit a written request at least 15 days prior to the scheduled payment date to ensure cancellation is guaranteed.

What should I do if I need to dispute a charge?

 Submit a support ticket through our website (https://www.leasespringfield.net/contact) or contact our office at customersupport@leasespringfield.net immediately to discuss the charge and resolve the issue.

How do I renew my lease?

 It’s easy! Just ensure your email is up to date and you’ll receive a lease renewal notice 90 days before your lease expires with instructions to follow.

Is there a fee for renewing my lease?

There are no renewal fees unless specified in your lease agreement.

Can I make changes to my lease during renewal?

Yes, you can discuss changes with our office during the renewal process.

What if I decide not to renew my lease?

If you choose not to renew, please notify us at least 60 days before your lease expires and submit a move out notice by filling out the form through this link: https://wkf.ms/40YzlYX.
 

What happens if I miss the lease renewal deadline?

If you miss the lease renewal deadline, please call us immediately to discuss your options. Please note that holding over in the unit without a valid lease agreement may result in additional fines and/or legal action.

Will my rent increase if I renew my lease?

Rent increases, if any, will be communicated in advance based on market conditions.

What documents do I need for lease renewal?

Generally, no new documents are needed. Is a 12 month lease my only option? No! We have multiple options to better assist you. Please submit a support ticket through our website (https://leasespringfield.net/contact) for more information.

What if I don't receive a lease renewal notice?

If you don’t receive a notice, please contact our office to confirm your lease expiration date and ensure that your contact information is up to date.

How long is the lease renewal for?

Renewals are typically for a 12-month term, but shorter or longer terms may be available upon request.

 How do I submit a maintenance request?

 Submit a maintenance request through through the form page at (https://www.leasespringfield.net).

What is considered a maintenance emergency?

Emergencies include floods, electrical issues, or fires.

 How long does it take to address maintenance requests?

We aim to address routine requests within 3-5 business days, but we're striving to further improve this to 2-3 days. Emergencies are prioritized.

What if my maintenance request is not addressed in a timely manner?

We sincerely apologize if your request was not resolved in a timely manner, please submit a support ticket through the contact us page at (https://www.leasespringfield.net) in order for us to further assist you.

Can I do my own repairs?

Tenants are not allowed to make their own repairs. Please submit a request for all maintenance issues.

Do I need to be home for a maintenance visit?

 It is not required, but we recommend being present if possible to address any questions. All unattended pets must be locked away or your request will be rescheduled.

What should I do if I have a maintenance emergency outside office hours?

For emergency floods or fires, please call. In the case of fires requiring emergency services, please contact 911 immediately before reaching out to us.